Grievances and Redressal

Student Grievance Redressal Committee

Dear Students,

Greetings!!! The Grievance Redressal Cell attempts to address genuine problems and complaints of students whatever be the nature of the problem. As part of our constant endeavor to ensure transparency in all the activities at different stages, college provides proper mechanism to students for redressal of their grievances. This committee will deal with all the grievances directly which is related to the common problems at Institute level both academic and administrative. The cell redresses the grievances at individual and class level and grievances of common interest. Students are encouraged to use the suggestion box placed on the campus to express constructive suggestions and grievances.

Students Grievances Redressal Committee

List of faculty members

S.No	Name	Department	Designation	Mobile No	Email.ID
1	Dr. Koduganti Venkata Rao	CSE	Director/ Chairperson	8497900081	director.gnitc@gniindia.org
2	Dr. B. Kedarnath	ECE	Member	8096609843	ad.hnsgnitc@gnindia.org
3	Dr. M. Anjaiah	ME	Member	9440341797	manjaiah.gnitc@gnindia.org
4	Mrs. Ch. Laxmi	EEE	Member	9502017569	laxmichanumalla.eeegnitc@gniindia.org
5	Ms. Harini Reddy	CE	Member	8196477321	harinireddy.civilgnitc@gnindia.org
6	Ms. G. Swarna Lath	AIML and AI&DS	Member	9502741002	swarnalatha.aimlgnitc@gniindia.org
7	Mr. p. Shekar Reddy	ME	Member	9666893606	shekarreddyp.megnitc@gniindia.org
8	Mr. Manik Rao Patil	IT & IOT	Member	9849859701	manikraopatil@gniindia.org
9	Ms. T. Vijayalakshmi	H&S	Member	8466998784	vijayalaxmit.hnsgnitc@gniindia.org
10	Mr. Ch. Narasimhulu	ECE	Member	9849825884	narasimhuluc.ecegnitc@gniindia.org
11	Ms. Soumya Stuti Patnaik	Pharmacy	Member	9439422311/ 8908556773	soumyastutip.pharmacy@gniindia.org
12	Ms. M. Swathi	MBA	Member	8886586437	swathim.mbagnitc@gniindia.org

List of student members

S.No	Name	Department	Roll No	Mobile No	Email.ID
1	Mr. K Lokesh	CE	22WJ1A0115	9133585742	22wj1a0115@gnindia.org
2	Ms. D Akhila	CE	23WJ5AO1105	9381647932	23wj5ao105@gnindia.org
3	Mr. K. Pramod	AIML and AI&DS	21WJ1A7234	8074908544	21wj1a7234.gnitc@gnindia.org
4	Ms. Amogh Pitti	IOT	21WJ1A6905	7680900404	21wj1a6905@gniindia.org
5	Mr. C Kuldeep Reddy	CSE-1 Year	23WJ1A0541	9059304963	23wj1a0541@gnindia.org
6	Ms. A Rishitha	ECE-1 Year	23WJ1A0405	8008404961	23wj1a0405@gniindia.org
7	Mr. K. Veera Nagasantosh	ECE	22WJ1A04Z1	7989935721	konidinasantosh12@gmail.com
8	Mr. T. Puspa Sri	ECE	22WJ1A04W4	8639418362	22WJ1A04W4@gniindia.org
9	Mr. Rishi Kumar	EEE	23WJ5A0250	6304169466	kondrarishikumar49@gmail.com
10	Mr. Saurav Kumar Singh	Pharmacy-III year	21WJ1R0094	6202614816	21wj1r0094@gniindia.org
11	Mr. Manikanta	MBA-II year	22WJ1E0082	9493143665	22WJ1E0082@gniindia.org

For further queries/feedback you may kindly contact: grievancecell.gnitc@gniindia.org

Staff Members’ Grievances Redressal Committee

The Committee for Grievance(s) Redressal of Faculty/ Staff members working with Guru Nanak Institutions Technical Campus (GNITC) has been constituted in compliance with the AICTE Regulations, 2021 and the guidelines issued by our Affiliating University, JNTUH, with the following members.

S.No.	Name of the Faculty	Designation in GRC	Contact No.
1	Dr. Koduganti Venkata Rao, Director, GNITC	Director	8497900081
2	Sri G. Giribabu, Deputy Director (Tech) O/o Commissioner of Technical Education, Hyderabad	Member(CTE’s Nominee)	040-24615669
3	Dr. N. Venkata Ramana, Prof. (EEE) & Principal, JNTUH CEJ	Member(JNTUH’s Nominee)	6302503548
4	Dr. P. Parthasaradhy, Joint Director, GNITC	Member	8096175678
5	Dr Rishi Sayal, Associate Director, GNITC	Member	8096609846
6	Col (Retd.) A M.A. Majeed, General Manager, GNITC	Member	8096611000
7	Dr Shaik Harun Rasheed, Associate Director-Pharmacy	Member	8096609837
8	Dr. M.I.Thariq Hussan, Prof & HOD-lT, GNITC	Member	9443502978
9	Dr. A.Raj Kumar, Prof & HOD-Mech, GNITC	Member	8497900085
10	Dr. K.Santhi, Prof & HOD-EEE, GNITC	Member	9843281823

The Committee shall be responsible to address faculty/ staff members’ grievances if any, and to take necessary Redressal measures accordingly.

The following are broad objectives for handling the grievances:

To provide fair and equal treatment to all grievances without bias at all times.

To ensure that all issues raised by any stake holder are dealt with courtesy and resolved in stipulated timelines.

To develop an adequate and timely organizational framework, to promptly address and resolve grievances fairly and equitably.

To provide enhanced level of stake holder’s satisfaction.

To provide easy accessibility to all the grievances for an immediate grievance redressal.

To put in place a monitoring mechanism to oversee the functioning of the grievance handling policy.

To be compliant to the provisions of the AICTE grievance regulations 2012, and any guidelines or notification issued by the statutory authority relating to grievances.

1. How to raise the grievance

The complainant can raise grievances through the following modes:

Phone Call: Message/Call to contact number specified on institute website to register the complaint.

Email: The complainant may raise the grievance on email id specified on institute website to register the complaint. (Principal Mail id: principal.gnit@gniindia.org).

Letter: The stake holder can write a letter to the authorities or submit grievance in prescribed format available on institute website under grievance redressal portal to the coordinator of grievance committee given as below in person.

CampX: Stake holder may also raise the grievance from CampX app portal.

JNTUH: Complainant may also register the grievance to JNTUH centralized support system

Name: Dr. R. Sayanna

Designation : Former Vice-Chancellor Kakatiya University, Warangal,Telangana State & Former

Professor & Head, Department of Physics, Osmania University, Hyderabad

E mail: ombudsperson@jntuh.ac.in

Website: http://jntuhaac.in/FacultyComplaints/StudentComplaintScreen?Length=17

AICTE: Complainant may also register the grievance to AICTE centralized support system portal (https://css.aicte-india.org/login).

2. Maintenance of records of grievance and reporting

Coordinators of concern grievance committee preserve all records pertaining to grievance/complaint received and closure of the grievance. The complaint shall be transferred to the concerned intermediary within three working days; however resolution time shall not exceed 90 days from the date of the receipt of the complaint from the complainant.

3. Closure of grievance

Every grievance shall be disposed of within a period of 90 days of its receipt and a final reply shall be informed to the complainant, containing details of resolution or rejection of the complaint, with reasons thereof recorded in writing.

4. Escalation of grievances

The stake holders whose grievance has not been resolved by the intermediary within ninety days from the date of receipt or who is not satisfied with the resolution provided by the respective committee shall prefer an appeal to the head of the institution against the concerned intermediary or any other officials.

5. Policy to handle major grievances

Major grievance such as problem involving legal matters is referred to the management of the institute. Appropriate action is carried out as per guidance provided by the management.

In case grievance involves external agencies, matter is referred to appropriate authorities for further action.

HIGHLIGHTS